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If you are unhappy with a service or product you have purchased, the Citizens Advice consumer service can tell you what your rights are and offer impartial advice.
Please telephone the consumer service freephone helpline 0808 223 1133 to speak directly to one of our friendly consumer advisers. Lines open Monday to Friday, 9am to 5pm (except Bank Holidays).
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK.
Relay UK: 18001 then 0808 223 1133
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Visit the Citizens Advice website for more information on consumer helpline.
Today’s opening times: 9am – 4pm
Citizens Advice Derbyshire Districts is the trading name of Derbyshire Districts Citizens Advice Bureau. A member of the National Citizens Advice Association.
Registered Office:
Citizens Advice Derbyshire Districts,
26 Spring Gardens,
Buxton
SK17 6DE.
Company Limited by Guarantee
Registered in England and Wales No: 4429840.
Registered Charity No: 1094369. Registered VAT No: 442280809.
Authorised and regulated by the Financial Conduct Authority: FRN 617583.
Regulated by the Information Commissioner’s Office under ICO reference: Z824238X.
We will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018.
Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
We want to ensure that all clients have a positive experience of using our services. We have a client charter and supporting policies to outline our commitment to you and what we expect in return.
We have a complaint handling procedure. You can request a copy of the complaints leaflet to be either posted or emailed to you.
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