Universal Credit Help to Claim Line:

Today’s opening times: 8am – 6pm

Adviceline:

Today’s opening times: 9am – 4pm

Help yourself

Free online advice and self-help resources available 24/7.

Our services

Advice over the phone or help with finding a local face-to-face advice service.

Join our team

Click below for our paid staff and volunteer vacancies.

Who we are

We are a charity that provides free, confidential, independent and impartial advice to help you find a way forward with your problems.

Whoever you are, whatever the problem. We’re here to help.

Improving policy and practice that shapes people's lives

As well as providing advice, we also campaign for change on policies and practices that affect people’s lives. We use our advice data to influence big organisations – from private companies right up to the government – on how they can make things better for people.

2023/24

23,578

People helped

129,215

Enquiries dealt with

£22.7m

Income gained

£5.6m

Debt resolved

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